Refund policy

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Unopened and unused items
To be eligible for a return, your item must be unused, unopened, and in its original sealed packaging. You'll also need the receipt or proof of purchase.

Opened items
For hygiene and safety reasons, opened or used products cannot be returned unless the product is defective, damaged, or was delivered incorrectly. In that case, contact us within 30 days of delivery with a photo or short video of the issue, and we'll offer a full refund or a replacement — no return shipping needed.

To start a return, contact us at jingjia.l2018@gmail.com. If your return is accepted, we'll send you return instructions and the return address by email. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jingjia.l2018@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Approved claims for damaged or incorrect items do not require you to ship the product back.

Exceptions / non-returnable items
Gift cards and items explicitly marked as final sale at checkout cannot be returned. All other skincare products follow the unopened / opened rules above.

Exchanges
The fastest way to ensure you get what you want is to return the unopened item you have, and once the return is accepted, make a separate purchase for the new item. For defective products, we'll ship a replacement directly — no return needed.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification, provided the item is unused, unopened, and in its original sealed packaging. You'll also need the receipt or proof of purchase. Sealed skincare products that have been unsealed after delivery are exempt from the right of withdrawal for hygiene reasons, but defective or damaged items remain fully covered.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at jingjia.l2018@gmail.com.